No. 84Agents & Enterprise
Vlad Gozman on Incentive Design and AI Discipline

Agents, copilots, sales and marketing automation, and the governance around them.
No. 84Agents & Enterprise

No. 83Agents & Enterprise
A prompt is not AI magic. It is a business rule expressed in natural language. It encodes decision logic, tone, constraints, brand policy, and compliance requirements.

No. 80Agents & Enterprise
The cost of testing new ideas should be close to zero. The website itself should be proposing changes and running experiments continuously.

No. 76Agents & Enterprise
In our view, the system should support alignment and transparency, but final decisions and accountability must always remain with human authorities.

No. 74Agents & Enterprise
The moment it can autonomously check availability, book appointments, update a CRM, or trigger workflows on its own, it stops being a tacky phone bot.

No. 73Agents & Enterprise
Ultimately, the judgment about what's worth doing won't be a technical optimization problem. It'll be about understanding what the world needs, wants and cares about.

No. 69Agents & Enterprise
The traditional time-and-materials model is effectively dead in an AI-native world.

No. 63Agents & Enterprise
Understanding customers is still the hardest part.

No. 42Agents & Enterprise
The market and technology landscape are constantly changing, and I would focus more on predicting where it’s going next,and acting faster when adapting.

No. 31Agents & Enterprise
The shopper may not want help, and that's OK. But if they do accept help, they're suddenly much more likely to buy.

No. 24Agents & Enterprise
The biggest lesson? Tools must adapt to humans, not force humans to adapt to tools.

No. 23Agents & Enterprise
Building anything meaningful takes more time than you'd think.

No. 19Agents & Enterprise
Manually jotting down the meeting minutes is cumbersome. Moreover, actively contributing to the conversation while trying to take accurate notes is a challenge.

No. 17Agents & Enterprise
We’re building the tools to make these businesses competitive against the private equity rollups and franchises of the world.

No. 15Agents & Enterprise
Competitors automate steps; Fay automates judgment.

No. 14Agents & Enterprise
It is only a matter of time before someone (hopefully us) destroys the notion that ERP is only for large enterprise back offices and extends its usage to businesses of all sizes and teams of all functions.

No. 13Agents & Enterprise
CRM is one of the oldest, largest, and most profitable sectors in SaaS. However, it also has some of the lowest NPS scores.

No. 6Agents & Enterprise
My hope is that SmythOS can bridge the AI gap, enabling businesses around the world to harness AI and drive innovation locally.

No. 5Agents & Enterprise
Privacy is super important to us.

No. 4Agents & Enterprise
Our thesis is that AI will eat the web design industry.

No. 2Agents & Enterprise
Building a product is the easiest part; finding customers is the hardest part.

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