In January 2026, the US-Jordanian voice orchestration platform Breez AI secured $1.3 million in a Pre-Seed funding round. The investment was led by Wamda Capital, with participation from DASH Ventures, FENA Holdings, and strategic angel investors.
The company is led by Founder and CEO Karim Malhas, who previously spearheaded software innovation at IrisGuard. Breez AI is building a no-code orchestration layer that unifies carrier connectivity, media delivery, and AI processing into a single routing system, enabling enterprises to deploy real-time voice agents across North America and the GCC within minutes.
Legacy telecom infrastructure, originally designed for human-to-human communication, often fails under the low-latency requirements of modern AI models. Breez AI addresses this by providing a unified “intelligence-aware” routing layer that minimizes latency and prevents call drops. This shift toward systemic orchestration mirrors the movement toward autonomous voice agents, where infrastructure stability is the primary bottleneck for scaling high-fidelity interactions.
The new capital will be used to accelerate product development and scale paid pilots that already handle thousands of daily calls. By enforcing a high-fidelity logic layer beneath the AI, Breez provides a level of operational reliability similar to enterprise voice deployment platforms, ensuring that automated customer service can match the speed and natural sound of human interactions.
Market Signal
- The “Orchestration-First” Alpha: Breez AI’s $1.3M round validates that the biggest barrier to AGI in customer service isn’t the model itself, but the “last mile” of telecom connectivity. By owning the routing layer, Breez is creating a technical moat that general LLM providers cannot easily replicate.
- MENA-to-Global Ambition: Karim Malhas’s background in Amman-based iris recognition technology provides a rare “infrastructure-level” pedigree. This ability to handle critical, large-scale data distribution is why Wamda Capital led the round, viewing Breez as the potential digital nervous system for global enterprise voice operations.
- The End of Fragmented Stacks: By removing the need for custom engineering overhead to “stitch” telecom and AI together, Breez is turning voice automation into a programmable utility. This democratization of high-performance voice infrastructure allows mid-market enterprises to compete with the automated service levels of Fortune 500 giants.
Key Details
- Company: Breez AI (Breez, Inc.)
- Funding: $1.3M Pre-Seed
- Headquarters: San Francisco, CA / Amman, Jordan
- Lead Investor: Wamda Capital
- CEO: Karim Malhas
- Use Case: No-code voice orchestration, real-time Voice AI infrastructure, and multi-language call center automation
