Megan Harper
The 2024 Strategic Guide to AI in Telecom by Analysys Mason outlines how artificial intelligence is redefining telecom operations, customer experience, and infrastructure strategies. Based on in-depth industry analysis, the report highlights best practices, challenges, and actionable recommendations for AI adoption in telecom networks.
AI’s Critical Role in Telecoms
- AI is driving next-gen network automation, predictive maintenance, and service personalization.
- Top investment motivations include boosting revenue, reducing operating costs, and improving service quality and uptime.
Generative AI Takes Center Stage
- GenAI use cases—such as auto-generating support summaries and campaign content—are gaining traction.
- Traditional AI techniques still dominate, powering 70% of telecom AI deployments, with GenAI covering 30%.
Challenges for Operators
- Common obstacles include fragmented data infrastructure, talent shortages, and organizational resistance.
- Many leading operators are forming AI Centers of Excellence (CoEs) to centralize expertise and scale innovation.
Vendor Partnerships and Ecosystem Evolution
- Strategic alliances with technology providers are key to scaling AI capabilities.
- Case studies include:
- NVIDIA partnering with SoftBank to build GenAI infrastructure for telecom workloads.
- SK Telecom forming cross-sector alliances to position itself as a telecom AI pioneer.
Why This Report Matters
- Helps telecom operators define scalable AI adoption strategies focused on real-world ROI.
- Emphasizes the importance of infrastructure readiness and cross-functional AI governance.
- Reveals how ecosystem partnerships are accelerating telecom AI transformation across markets.
“AI will define the next era of telecom growth—from intelligent networks to adaptive services.”— Analysys Mason, 2024 Report
Explore our interview with Alexander Alten of Scaltytics on real-time AI infrastructure for telecom-grade data processing.
See how Paul Hunkin’s Jsonify supports AI-based data handling in high-volume telecom operations.
For more details, visit: https://www.analysysmason.com/artificial-intelligence
