In January 2026, the New York-based voice automation platform Flip (officially Flip CX) secured $20 million in a Series A funding round. The investment was co-led by Next Coast Ventures and Ridge Ventures, with participation from Data Point Capital, ScOp Venture Capital, and Bullpen Capital.
The company is led by Co-Founder and CEO Brian Schiff. Flip is positioning itself as the “vertical” alternative to horizontal AI platforms, specializing in high-fidelity voice automation for the retail, healthcare, and transportation sectors.
General-purpose AI agents often struggle with the domain-specific nuances required in production-level customer service. Flip addresses this by providing pre-built workflows and integrations that have been battle-tested on more than 300 million calls. This move toward specialized, action-oriented intelligence mirrors the rise of AI code security layers, where generalists are being replaced by logic-enforcing specialists.
The new capital will be used to expand its engineering and go-to-market teams across the US and the UK. By automating up to 90% of routine customer requests, Flip provides an operational backbone similar to multilingual voice agent platforms, allowing enterprise brands to scale support without a linear increase in human labor.
[Image of a vertical AI architecture specializing in deep industry workflows for retail, healthcare, and transportation]
Market Signal
- The “Vertical-as-a-Moat” Thesis: Flip’s $20M round validates that the enterprise market is cooling on horizontal platforms that require months of custom integration. Investors are now backing “out-of-the-box” vertical agents that solve specific industry pain points—a trend also seen in automotive-specific AI employee models.
- Voice is the Hardest Frontier: While chatbots are ubiquitous, phone-based AI remains the most emotional and high-stakes channel for brands like Under Armour and Tory Burch. Flip’s ability to handle 300M+ calls without losing the “human” resolution quality creates a massive data moat against new entrants.
- Operational Efficiency over Hype: By moving beyond “Listen Mode” to active resolution, Flip is enabling the era of “Revenue-First” support. This focus on tangible ROI aligns with the governance-first approach of industrial asset management, where every digital interaction must drive physical efficiency.
[Image of an AI voice assistant resolving a customer call in real-time across multiple industry backends]
Key Details
- Company: Flip (Flip CX)
- Funding: $20M Series A ($31M Total)
- Headquarters: New York, NY
- Lead Investors: Next Coast Ventures, Ridge Ventures
- CEO: Brian Schiff
- Use Case: Vertical AI for voice customer service, automated retail/healthcare support, and enterprise call orchestration
