Enterprise search capabilities based on corporate structured and unstructured data
Vivien is a multi-domain chatbot that can be configured to meet the needs of any business. Customers can configure Vivien’s personality, tone, and language to match their brand. They can also provide Vivien with access to data from their Cloud Storage environment, BigQuery, Jira, and intranet data so that Vivien can answer questions, provide summarization, and links to the resources used for the responses.
Sentiment analysis, responsible AI Integration, masking language corpus
Using Unreal Engine and custom natural language processing (NLP) sentiment analysis, Vivien achieves a lifelike representation that pushes the boundaries of digital personas. The appearance is highly authentic, blurring the line between virtual and reality.
Considerations and tradeoffs
While generative AI has the potential to revolutionize the customer experience, there are also a number of challenges worthy of addressing.
When using generative AI, a key concern is reliability. To ensure trustworthy and accurate results from large language models (LLMs), Vivien applies constraints and guardrails. These measures ensure that the results are grounded in reliable evidence and logically sound explanations. Vivien’s approach prevents the generation of answers without grounding them in human-approved domain models or credible evidence, thus reducing the risk of hallucinations.
Businesses looking to embrace the potential of generative AI should begin by educating themselves about the technology and experimenting with its applications to enhance the customer experience. Finally, it’s crucial for businesses to prioritize the development of policies and procedures for the responsible use of generative AI.
Vivien’s solution, powered by Google Cloud Generative AI on Vertex AI, addresses industry-specific challenges, and enhances outcomes. In healthcare, Vivien elevates patient care, optimizes investment strategies in finance, and boosts customer loyalty in retail. Vivien delivers efficient, personalized, and data-driven results.
Better together
EPAM and Google Cloud’s 15-year partnership blends innovative technology and services. By leveraging our combined strengths in large language models, cloud-based solutions, and AI technology, we are driving innovation and delivering transformative solutions to our customers. This collaboration aligns perfectly with EPAM’s core values and innovation strategy, enabling us to push the boundaries of technology and make a real impact on our customers’ businesses.
Partnering with Google Cloud allows EPAM to leverage their expertise with LLMs and cloud-based solutions while focusing on their unique AI technology for deep content understanding and sophisticated logical reasoning.
Learn more about Google Cloud’s open and innovative generative AI partner ecosystem. Read more about the partnership between EPAM and Google Cloud here and request additional information here.
