San Francisco, California – June 5, 2024
Zingly, a pioneering Generative AI platform transforming customer experience (CX), has secured $10 million in seed funding. The round was led by Dell Technologies Capital, with participation from WestWave Capital, Scribble Ventures, and others, along with notable CX industry leaders. The funding will drive Zingly’s mission to modernize customer interactions and scale its innovative solutions globally.
Strategic Investment for Growth
Zingly plans to use the funding to double its workforce by the end of next year, with a focus on expanding its data science, engineering, and go-to-market teams. The company’s platform leverages cutting-edge Generative AI technologies to revolutionize customer engagement, eliminating the inefficiencies of traditional call centers and chatbots.
Zeus Kerravala, Principal Analyst at ZK Research, noted, “Zingly’s integration of Generative AI, human insights, and data is a game-changer. This platform is setting a new standard for CX innovation.”
Revolutionizing Customer Engagement
Founded in 2021 by Gaurav Passi, former executive at Avaya and Five9, Zingly addresses the limitations of traditional CX systems. With outdated contact center solutions struggling to scale, Zingly’s platform offers faster, more secure, and highly personalized customer interactions.
Key features include:
• Zingly-Rooms: An always-on collaborative space for instant customer-business connections.
• Generative AI Tools: Including Relationship-AI and Buddy, enabling seamless customer acquisition, onboarding, and support.
• Scalable Integration: A no-code/low-code platform designed to fit any tech stack, ensuring accessibility for businesses of all sizes.
Proven Impact
Zingly has already demonstrated its transformative potential. Collaborating with a Fortune 500 company, the platform boosted customer engagement by 500%, reduced conversion cycles from 60 days to just 18, and unlocked significant revenue growth.
CEO Gaurav Passi emphasized, “Our mission with Zingly is to eliminate the fear of reaching out, creating a seamless collaboration between businesses and customers.”
Industry Support and Future Prospects
Investors praised Zingly’s focus on solving deep CX challenges with clear ROI. Gokul Rajaram, board member at Coinbase and Pinterest, highlighted the team’s mission clarity and innovative approach.
Zingly is poised to redefine CX with its scalable, AI-powered solutions, paving the way for faster, more effective, and sustainable customer interactions.
For more information, visit zingly.com.
