GenAI Startup Zingly Secured $10M to Upend CX Waiting on Hold

Zingly, a new Collaborative Customer Experience (CCX) Platform, raised $10 million in seed funding from Dell Technologies Capital, WestWave Capital, Scribble Ventures, Formus Capital, Geekdom Fund, Array Ventures, Firebolt Ventures, Burst Capital, and from leaders in the customer service industry.

The startup aims to revolutionize the customer service industry by ending the frustration of traditional call centers and chatbots. Founded by former executives from Avaya, Five9, Glia, and Talkdesk, Zingly leverages AI to empower customers to connect with businesses on their own terms, enhancing both revenue and efficiency.

Zingly’s hyper-personalized customer experience platform. Credit: Zingly.

“Traditional contact center solutions are out of date and simply not personable for customers, or scalable for businesses,” said Gaurav Passi, CEO and founder of Zingly. “The math is clear, there are approximately 16.5 million call center agents globally handling potentially billions of customers. More importantly, the frustration and long wait times associated with traditional calling and rigid workflow-driven chatbots have created what we call a fear of reaching out (FORO) among customers. Our vision with Zingly is to destroy FORO and make it collaborative for customers and businesses to come together.”

The platform’s patented technology combines Generative AI, digital interactions, and telephony to offer scalable, hyper-personalized experiences. Key features include Relationship-AI™ and Zingly-Buddy™, which facilitate seamless customer interactions across various touchpoints. Zingly’s no-code/low-code platform integrates with existing systems like CRM and contact centers, supporting diverse business operations.

They work closely with large complex enterprises to solve deep challenges, and as a result, have built the best platform to disrupt the much needed CX industry with clear ROI,” said Gokul Rajaram, Board Member at Coinbase and Pinterest, and former executive at DoorDash and Square. “This clarity of mission and singular focus has been a big reason for their continued success.”

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